Have your say about future rail ticketing in the UK


The Research Institute for Consumer Affairs (RICA), the UK consumer champion for disabled and older people, is running a national survey to enable you to have your say about future rail ticketing in the UK. The research has been funded by HS2, the company overseeing the construction and delivery of the next high speed rail link between London, Birmingham and the North.

Ticket Barriers - Copyright Paul Bigland Photography

Future rail ticketing

The UK-wide survey is looking into the needs of disabled and older people when buying and using train tickets. This confidential survey addresses travellers’ experiences and concerns about the various ways of buying tickets as well as using ticket barriers, finding their seat and getting on and off a train.

The research findings will be used to help improve the design of future ticketing systems.

Everyone who completes the survey can enter a prize draw. There is one prize of £100 and two prizes of £50 in high-street shopping vouchers

The survey is online at http://bit.ly/UKInclusiveRailTicketSurvey – you can also obtain the Survey in print and in large print, or people can provide answers over the phone if that’s easier. If you know anyone who’d like to take the survey in an alternative format or over the phone, or if there are any questions, please contact Catherine Cashman, RICA researcher: email catherinecashman@rica.org.uk or phone 020 7427 2466.

And finally….

If you’re a disabled or older person living in the UK, and you’re interested in helping improve products and services, why not become a member of Rica’s consumer panel?

Sign up for RICA’s consumer panelhttp://bit.ly/RicaWatchregistration


A wheelchair user for 20 years, Dominic looks at how a wheelchair works for its user base, not the brochure. Dominic is our lead editor.

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